| Thursday, August 28, 2008 |
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| 100% Satisfaction Guarantee
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Our products are backed by a money-back guarantee. If you are not happy for
whatever reason, we will replace the product or refund your money according to the following policy.
Warranty:
Unopened items may be returned for a refund up to 60 days from the purchase date. Opened items must
be returned within 30 days for products purchased at the retail store and 45 days for products
that were shipped to the customer.
The warranty covers one set of cartridges only. A set is one black and one color cartridge per printer model.
If you purchase more than one set, please try only one to make sure you are satisfied before opening the others.
Only unopened additional cartridges may be returned for store credit or replacement.
OEM Returns:
Customers who have purchased Canon, Epson, or Xerox original equipment manufacturer cartridges from The Ink and
Toner Source will need to contact the manufacturer for refund or replacement procedures. These manufacturers
currently do not honor returns from vendors.
All other OEM products are backed by a 30-day money-back / replacement guarantee. After 30 days, all customers who
have purchased original equipment manufacturer cartridges (OEM) from The Ink and Toner Source must contact the
specific manufacturer (for example Hewlett Packard) to obtain return merchandise authorization and procedures.
Refill Service Returns (Retail stores only):
Cartridges that have been refilled by The Ink and Toner Source through the in-store “Ink Cartridge Refilling Service”
may be returned for re-service or refund according to the terms of our warranty listed above. To receive a refund,
the refilled cartridge must be returned to the store at which time it becomes the sole property of The Ink and Toner Source.
Defective Items:
We will replace defective items within one year of the original purchase date.
Store Credit:
If a store credit is issued according to the policy above, the credit is only valid for one year from the date of issue.
Exclusions
The following limitations apply:
• Physical damage voids the warranty.
• Depletion of ink is not covered.
• The warranty applies only to supplies and not to the printer used with the supplies.
The Ink and Toner Source reserves the right to modify the terms and conditions of this warranty as needed. Returns will be processed according to the warranty currently in effect.
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